FAQ


PAYMENT
What payment methods do you accept?
We welcome all major credit cards and PayPal.

SHIPPING
How much does shipping cost?
We offer free shipping worldwide via DHL.

How long before I receive my order?
DHL shipping usually take 3-5 days. Actual delivery time may vary depending on seasonal activity and your country of residence.

Do I have to pay import duties or taxes?
For our USA customers, orders up to $800 are exempt from duties and taxes. For other destinations, please reach out to us and we'll see what information we can pull up.

Where is my order?
If your sneakers still haven't arrived past the estimates provided above, kindly send us a message and we'll help you sort it out immediately.

RETURNS
What is your return policy?
Items that are unworn and in their original packaging may be returned for a full refund within 365 days of purchase. So take your time.

Do you offer exchanges?
Sort of. If you'd like to exchange an item, please return it for a refund. Then, place a separate order for your replacement item.

Who pays for return shipping?
USA customers are eligible to receive a prepaid return label via email. For other international customers, kindly cover the costs of shipping your item back to us. Our returns hub is in the USA.

How do I initiate a return request?
Please get in touch with us at hello@anarkyzt.com and we'll respond within 24 hours.

SNEAKER CARE
1. First, remove excess dirt using a clean brush.
2. Mix warm distilled water and a small amount of clear laundry detergent to create a slightly soapy mixture.
3. Apply a small amount of the mixture to a sponge, soft cloth or soft brush and clean affected areas.
Do not soak or submerge your sneakers. Do not throw them in the washing machine. Otherwise, you risk damaging or discoloring certain materials. As much as possible, apply your mixture only to affected areas.
CONTACT US
Our team responds to every message within 24 hours. Just send us an email at hello@anarkyzt.com.