Frequently Asked Questions
What payment methods do you accept?
Cash on Delivery
Credit/debit card via PayPal (no account needed)
How much is shipping?
Shipping is free.
How long before I receive my order?
Metro Manila: 3-5 business days
Not Metro Manila: 5-7 business days
How do I track my order?
Once your item has been picked up, we'll send you an email and SMS with your tracking information.
What is your return policy?
We'll refund or replace your item for any reason at no additional cost to you.
How do I clean my shoes?
First, remove excess dirt using a shoe brush or old toothbrush. Then, mix warm water and a small amount of laundry detergent to create a slightly soapy mixture. Finally, apply a small amount of the mixture to a sponge, soft cloth or soft brush and clean affected areas.
How do I contact you?We'll respond to every message within 24 hours. Just send a message to our FB page, or write us an email at firstname.lastname@example.org.